Returns and Exchanges
Shop with peace of mind at NANU’ BABY
At NANU’ BABY, we want you to shop with complete peace of mind. If something isn't as you imagined, you can return or exchange it quickly and easily.
Changed your mind? No problem
You have 14 days from delivery to request a return, with no obligation to state a reason. Simply contact us with your order number and the product you wish to return.
Quick and easy exchange
If you need a different size or want to exchange a product, you can easily request an exchange, subject to availability. Our goal is to help you find the most suitable solution without complications.
Returns also accepted in-store
If you prefer, you can return or exchange items directly at our stores. Furthermore, you can always choose free in-store pickup for your online orders.
When a return is accepted
To ensure proper service, the product must be returned:
- intact and unused
- in its original packaging
- without signs of wear or washing
Simple Refund
Once the return is received and verified, the refund will be processed within 14 days using the same payment method as the original order.
Return costs
Shipping costs for returns are borne by the customer, while we cover them in case of a defective product or an error in the order. If the customer requests a return label from us, we will send it and apply a cost of €6.00, which will be deducted from the refund or requested separately.
Defective or incorrect product
If you receive a defective product or one different from what you ordered, please contact us within 48 hours of delivery, attaching a photo. In this case, we will handle the return at no cost to you.
We are here to help you
For any requests regarding returns and exchanges, please contact us with your order number. We will guide you step by step to quickly resolve any need you may have.