Frequently Asked Questions - NANÙ BABY FAQ

All the answers you need for your NANÙ BABY purchases

1. What items can I find on NANÙ BABY?

At NANÙ BABY, you'll find baby layettes, clothing for 0-3 years, baby accessories, fabric toys, maternity bags, and many sweet and useful gift ideas for moms and new parents. Each product is lovingly chosen, with the comfort and safety of your little ones in mind.

2. Are your products suitable as baby shower gifts?

Absolutely! All our items are perfect for celebrating a birth or pregnancy. We also offer elegant gift wrapping for €3 , which you can add during your order to make your gift even more special.

3. How can I know which size to choose for my child?

You'll find a detailed size guide on the product pages. If you have any questions, WhatsApp us at 3773735384 and we'll be happy to advise you based on age, season, and your preferences.

4. Can I purchase without registering?

Yes, you can purchase as a guest without creating an account. However, by registering, you can check the status of your orders and receive updates on new arrivals.

5. Do you ship throughout Italy?

Of course! We ship throughout Italy with trusted, traceable couriers. Delivery takes 2-3 business days from order confirmation. We also have partner locations in Palermo and Bagheria for direct pickup.

6. What are the shipping costs?

ITALY : FREE shipping for orders over €149 . Smaller orders: flat rate €6 .

EUROPE/EXTRA EUROPE : Shipping costs automatically calculated at checkout.

You will find all the details on the Shipping and Deliveries page.

7. Is it possible to make a return or exchange?

Yes, you have 14 days to request a return or exchange. The product must be intact, unused, and in its original packaging. Contact us on WhatsApp at 3773735384 or newnanultd@gmail.com for authorization. See our Return Policy for detailed instructions.

8. Can I personalize a gift?

We offer elegant gift boxes for €3 , which you can add to your cart when ordering. For special customization requests, contact us after purchase and we'll work together to find the best solution!

9. Are your products safe for babies and young children?

Absolutely! We only select items made with certified materials that are gentle on the skin and comply with European regulations . The safety and well-being of little ones are our top priority.

10. How can I contact customer support?

We're always here to help! You can write to us:

• WhatsApp: 3773735384 (fastest response)
• Email: newnanultd@gmail.com

Opening hours: Monday-Friday 10:00-17:30

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