International Conditions of Sale

NEW NANÙ LTD - Sales for Europe and beyond

1. GENERAL INFORMATION

Company name: NEW NANÙ LTD
Registered office: 185 Old Brompton Road, FLAT 9, London SW5 0AN, United Kingdom
Email: newnanultd@gmail.com
WhatsApp: 3773735384
Website: www.nanubaby.com

2. INTERNATIONAL SHIPPING

Shipping Zones

• EUROPE : All countries of the European Union and the United Kingdom
• OUTSIDE EUROPE : United States, Canada, Australia, Japan and other selected countries

Costs and Times

• EUROPE : Shipping costs automatically calculated at checkout - Delivery 5-7 business days
• Outside Europe : Shipping costs automatically calculated at checkout - Delivery within 7-15 working days

3. CUSTOMS AND TAXES

For shipments outside Europe , the customer is responsible for:

• Any customs duties
• Local import taxes
• Customs clearance charges

NEW NANÙ LTD always declares the real value of the goods as required by international regulations.

4. CURRENCIES AND PAYMENTS

All prices are in Euros (€) . International payments are accepted via:

• International credit cards (Visa, Mastercard, American Express)
  
• Apple Pay / Google Pay

5. INTERNATIONAL RETURNS

Right of withdrawal: 14 days from receipt (in compliance with European legislation)

Procedure:

1. Contact us on WhatsApp 3773735384 or newnanultd@gmail.com
2. Get return authorization
3. Send the product intact in its original packaging

Important: Return shipping costs are the responsibility of the customer. For returns outside Europe, we recommend trackable services.

6. WARRANTIES AND CONFORMITY

All NANÙ BABY products comply with:

• European CE regulations for child safety
• OEKO-TEX International Standards for Textiles
• Material quality certifications

7. INTERNATIONAL CUSTOMER SUPPORT

Supported languages: Italian, English

Service hours:
Monday-Friday: 10:00-17:30 (CET/GMT+1)
Saturday-Sunday: Answers from the following Monday

Contacts:
WhatsApp: +39 3773735384
Email: newnanultd@gmail.com

8. GEOGRAPHICAL LIMITATIONS

NEW NANÙ LTD reserves the right to limit sales to certain countries for logistical, legal, or commercial reasons. Check availability for your destination at checkout.

9. DISPUTE RESOLUTION

For European customers, any disputes will be resolved according to the legislation of the consumer's country of residence.

For non-European customers, English law and the jurisdiction of the London courts apply.

10. CHANGES

NEW NANÙ LTD reserves the right to modify these conditions. Changes will be posted on the website and communicated via email to registered customers.

Last updated: September 2025

For any questions about international sales, please don't hesitate to contact us. We're here to make your NANÙ BABY purchase simple and secure, wherever you are in the world! 🌍