Contacts

We are always here to help you.

If you have any questions about products, your order, or need assistance, you can contact us at any time: we will reply as soon as possible.
We respond personally to every request, with attention and care.

Customer support

Email:
........................

WhatsApp:
+39 ...........................

Phone:
+39 ...................................

Support hours:
Monday – Friday
09:00 – 18:00 (CET)

Order support

To receive faster assistance, we recommend including in your request:

• Order number
• Name and surname used for the purchase
• Description of the problem

Frequently asked questions

Before contacting us, you can also consult:

• the Shipping page
• the Track your order page
• the Returns and Refunds page

You might immediately find the answer you are looking for.

Response times

We are committed to responding within 24 working hours.
During periods of higher demand, response times may slightly increase.

We know how important it is to feel supported, especially when it comes to purchases for little ones.
That's why we are always here for you, ready to help you at any time.